At North Footwear, we are dedicated to providing seamless and reliable shipping options, no matter where you are located. We deliver worldwide and are committed to maintaining a high standard of service and responsiveness for all our customers.

Delivery Timeframes

Our shipping process is divided into two phases to ensure accuracy and quality:

• Processing Time (0–24 hours): This period covers order confirmation, quality checks, any necessary adjustments, and packaging.
• Delivery Time (approximately 6–10 business days): The time required for your order to travel from our distribution center to your delivery address.

Estimated delivery times for major destinations:

• UK, USA, Canada, and Australia: 5–8 business days.
• Europe: 5–8 business days.
• Rest of the world: 6–11 business days.

Estimated delivery times during holidays and peak seasons:

• UK, USA, Canada, and Australia: 10–15 business days.
• Europe: 10–15 business days.
• Rest of the world: 10–15 business days.

Please note: Delivery times do not include potential delays caused by customs processing. Furthermore, please be aware that shipping may take longer during high-traffic periods such as Christmas, New Year, Black Friday, or Valentine's Day due to increased pressure on courier services.

Pre-Order Items

Some items may be available for pre-order when a particular style or size is temporarily sold out. If your item is a pre-order, this is indicated in the cart at checkout before you complete your purchase.

Pre-order items are dispatched within 1–2 weeks of your order being placed, once the product is back in stock. Our standard delivery time then applies from the date of dispatch. Payment is taken at the time of ordering, which is normal for pre-orders and reserves your pair.

Shipping Costs and Options

We offer the following shipping options for your convenience:

• Standard Shipping (with tracking): Completely free of charge.
• Insured Delivery: $4 / £3

Shipping Insurance Policy

We take great care to ensure that your package is handled properly and arrives safely. For added security, we offer optional shipping insurance. Please review the following terms regarding this coverage, including its non-refundable nature.

• Insurance Coverage: Our shipping insurance protects against loss, theft, or damage occurring during transit, up to the value declared at the time of purchase.
• Non-Refundable Clause: Once purchased, the shipping insurance is non-refundable, regardless of the shipment's outcome.
• Claim Process: Should you need to file a claim, please contact our customer service team. Claims for damaged goods must be reported within 7 days of delivery; claims for lost items must be reported within 14 days. Please provide all relevant documentation, including proof of value and clear photographs of any damage.
• Exclusions: This insurance does not cover delivery delays, consequential losses, or pre-existing damages not caused during transit.
• Contact Information: For questions or to initiate a claim, please email us at support@northfootwear.se.

Acceptance: By purchasing shipping insurance, you acknowledge and agree to the terms outlined in this policy, including the fact that the insurance fee is non-refundable.

Track Your Order

You can track your order in real time here.

Order Modifications and Cancellations

Please note that once an order has been placed, our automated processing and packaging systems begin immediately to ensure the fastest delivery possible. For this reason, orders generally cannot be modified or cancelled once placed. If you've made a mistake, please contact us as soon as possible and we'll do our best to help. You can also use your right of withdrawal once you've received your order — see our Refund Policy for details.

Thank you for choosing North Footwear. We appreciate your business!